Delivery of your upcoming order
We want to ensure your Brass Monkey delivery goes as smoothly as possible. To help in this, we require some information so that we can ensure your order passes through customs in your local market with ease.
Please remember all international deliveries are made by DHL or a specialist freight company. They only do kerbside delivery. You will need arrangements to move it into its final location. Our products weigh on average 220kg (equivalent to a piano or 3 washing machines). It is possible to move the products with 3-4 friends and some lifting straps. But we'd always recommend where possible a local removals firm, who are used to handling such objects help you.
It is your responsibility to provide us with accurate information with regards to your delivery. For your Brass Monkey to pass through customs easily, please ensure we have the right shipping name and provide us with the right identification details below. You will still recieve messages from DHL requesting local taxes and duties are paid. Please look out for these emails and reply within 24hours, delays at customs can sometimes lead to shipments being returned to us.
We are here to help
If you are in anyway unsure about your delivery please do not hesitate to get in touch with our team and we'd be happy to help. Please state your order number in your message to make it quick for our team to support.